§ Help·Human support·Reply < 24h

How
can we
help?

System status
App & syncOperational
AI visionOperational
LeaderboardsOperational
Avg. replyWeekdays
§ 01 · Channels

Talk to us
directly.

Real humans · No bots
SLA · 24h / Primary channel

Email
support.

Write us with your question. Please include your username, device, and a description of what you saw vs. what you expected. We respond within 24 hours on weekdays.

support@getliftmax.app →
Fast lane / Bugs

Report
a bug

Crash? Weird number? Tap the ≡ menu in-app → Send feedback. Logs attach automatically.

File a bug →
Ideas / Feedback

Feature
request

Vote on the public roadmap or submit your own idea. We read every entry.

Open roadmap →
§ 02 · FAQ

Before you
email us.

9 answers
Q01Is LiftMax free?+

Workout logging is free. The rank system and AI calorie analysis are premium features. Download and start logging your lifts for free — upgrade to unlock ranks, XP progression, and AI-powered nutrition tracking.

Q02How does the rank system work?+

Every logged set earns XP weighted by intensity (RPE), volume (weight × reps), and PR proximity. XP accumulates across fifteen tiers — from Light Dumbbell User all the way up to Catching The Tren.

You don't lose XP for missing a day. There are no streak penalties. The system rewards real work.

Q03How does AI calorie tracking work?+

Tap the camera icon, point it at your plate, and the vision model returns an estimate with macros in a few seconds. You can tweak portion sizes with a slider.

Photos are processed in memory and discarded immediately — see privacy policy §04.

Q04How do I add friends?+

Two ways: search by username in the Friends tab, or share your QR code to invite people in-person. Requests require mutual acceptance before any data is visible.

Q05How do I delete my account?+

In-app: Profile → Settings → Privacy & Legal → Delete account. Your account, profile, and personal data are deleted immediately upon request; infrastructure backups are purged within 30 days. You can also email support@getliftmax.app with the subject "Delete account."

Want a copy before you go? Hit Export data in the same menu — it downloads a JSON bundle of everything.

Q06I forgot my password.+

Tap Forgot password on the login screen and enter your email. You'll receive a reset link shortly. If you don't see it, check spam, then contact us.

Q08Is my data safe?+

All traffic uses TLS 1.3. Storage runs on Google Firebase with infrastructure-grade encryption at rest. Passwords are hashed by Firebase Authentication using industry-standard cryptographic algorithms — we never see or store plain-text passwords. We do not sell your data, and we never will.

Q09Will there be an Apple Watch app?+

Apple Watch and Wear OS apps are on our roadmap. We'll announce availability through the app and our social channels when they're ready.

Q10How often do you ship updates?+

Minor fixes: weekly. Feature drops: roughly every three weeks. Changelog lives at liftmax.app/changelog.